Blueprint and purchase help

Start with the problem you can see. Included starters stay available without checkout, while purchased content opens only after Hive Sync confirms access for your account.

Help topic selected: A purchased Blueprint is missing. No account, payment, or Blueprint access changes were made.

Start here

Sign in and check every purchased Blueprint

My Blueprints keeps included starters visible while it checks purchased access separately.

Recovery steps

Sign in with the account used at checkout.
Open My Blueprints without relying on an old checkout URL.
Retry if the page says purchased access cannot be checked.
Use the Blueprint-specific help link if an item remains in Needs review.

What Hive Sync keeps safe

A browser return or copied URL never opens paid Blueprint steps by itself.
A failed library check does not remove purchases; it shows retry and recovery instead.
Included starters create no payment, payout, commission, publishing, or resale approval.
Purchased copies stay tied to the buyer and original creator.