Blueprint and purchase help

Start with the problem you can see. Included starters stay available without checkout, while purchased content opens only after Hive Sync confirms access for your account.

Help topic selected: A starter is not opening on your phone. No account, payment, or Blueprint access changes were made.

Start here

Choose the starter and resend the phone link

The primary HTTPS link survives install; the custom app link remains a secondary option.

Choose a starter Open My Blueprints

Recovery steps

Open the free starter selector and choose the exact Blueprint again.
Use Open or install Hive Sync, which is the secure HTTPS handoff.
Install Hive Sync if prompted, then open the same HTTPS link again.
Use the direct app link only when Hive Sync is already installed.

What Hive Sync keeps safe

A browser return or copied URL never opens paid Blueprint steps by itself.
A failed library check does not remove purchases; it shows retry and recovery instead.
Included starters create no payment, payout, commission, publishing, or resale approval.
Purchased copies stay tied to the buyer and original creator.