Blueprint and purchase help

Start with the problem you can see. Included starters stay available without checkout, while purchased content opens only after Hive Sync confirms access for your account.

Help topic selected: A purchase is not ready yet. No account, payment, or Blueprint access changes were made.

Start here

Check the current purchase again

The pending page asks Hive Sync to confirm payment instead of trusting the browser return.

Check payment Open My Blueprints

Recovery steps

Return to the payment-check page and let the automatic checks run.
Use Check now if the automatic checks pause.
Keep paid steps closed until the page says the Blueprint is ready.
If it remains blocked, return to My Blueprints; included starters remain available.

What Hive Sync keeps safe

A browser return or copied URL never opens paid Blueprint steps by itself.
A failed library check does not remove purchases; it shows retry and recovery instead.
Included starters create no payment, payout, commission, publishing, or resale approval.
Purchased copies stay tied to the buyer and original creator.